Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow Hosts.Provides assistance at special events as needed.Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.Monitors patron activity and profitability of all assigned ViP players.Establishes a direct line of communication with all service departments for the purpose of caring for high-value players.Develops and maintains technical skills to maximize use of patron data systems.Completes all Salesforce task requirements in a timely manner reviews all monthly metrics with manager and sets quarterly goals.

Utilizes Salesforce (CMS) tracking for all player contacts, profile preferences, and tasks.

Assists in planning and executing special events and programs to stimulate revenue growth, improve operational costs, and enhance customer service levels.

Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.

Develops in-house invitation lists for special events and other significant hosting events.

Achieves departmental sales and growth goals.

Utilizes telemarketing, correspondence, referrals, email, and events to solicit high-value players and grow existing business.

Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability, and customer profitability.

Encourages the use of Credit and may extend lines of Credit when appropriate and permissible by state regulatory law.

Highly knowledgeable of Credit procedures, if applicable.

Devotes significant time to being visible and available on the casino floor in order to meet and greet ViP guests during individual visits, as well as during special events.

Exercises discretion to provide ViP guests with hospitality arrangements, including rooms, food, and beverages assists with special requests.

Attracts and manages ViP customers through weekly telemarketing and in-person contact on the casino floor.

Develops relationships with ViP players to grow ViP player base and increase company revenues by assuring customer retention and repeat business.

Resolves ViP guest opportunities, conflicts, and complaints on behalf of the company in a fair and equitable manner.

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